Pfuneta — WhatsApp Support
Customer Support and Ticket Management Built on WhatsApp — track tickets, manage agents, and archive responses efficiently from one unified platform.
Track ticket progress in real-time, manage agent roles, and archive responses — all integrated with WhatsApp.
Monitor ticket status from open to resolved in real time with colour-coded queues, priority levels, and SLA tracking.
Define roles, permissions, and team structures so every agent handles the right tickets at the right level of access.
Create, submit, and manage WhatsApp message templates with built-in compliance checks and approval tracking.
Consolidate WhatsApp, email, and web form tickets into a single unified dashboard with automatic channel detection.
Route incoming tickets to the right agent or team based on keywords, sentiment, or customer history using smart rules.
Track response times, resolution rates, customer satisfaction scores, and agent productivity with real-time dashboards.
Deliver seamless support through WhatsApp in three steps.
Link your WhatsApp Business Account to Pfuneta and configure your support channels, agent teams, and routing rules.
Handle tickets from a unified dashboard — assign, escalate, and respond with full context and conversation history.
Analyse support performance with rich analytics, identify bottlenecks, and continuously improve your customer experience.
WhatsApp-powered ticket management that your team will love.